The "Service Support" area is important when our support team asks you to enable remote access. This may be necessary if we want to perform a software update remotely or if we want to access data from the controller.
Select "Service Support" from the main menu (top left).
The first section, ‘Allow remote access’, enables the MIRAI customer support team to access your controller for troubleshooting. Enable this feature only when asked by our support staff.
Once the connection is successfully established, a blue bar appears on the top end of the screen to indicate that the remote access is active. A successful connection is indicated by the ‘Under remote access’ status bar. You can continue using the app while being connected to remote access.
To disconnect, select ‘Disconnect from remote access’ in the same screen. Note that you have to turn the connection off manually, remote access would usually not be automatically terminated by the MIRAI customer support team.