How to Upload Log Files

Occasionally, the technical support team may need to review the logs of your Mirai Controller. This tool helps us identify errors and better understand the root cause of certain issues you may encounter. This file is shared directly with our cloud on the backend, no USB stick needed.

It may also be a good idea at this stage in troubleshooting to review the steps to backup your system: Creating a Backup of MIRAI Skills

Step 1: Connectivity

To begin, make sure your Mirai controller is powered on and producing a wifi network. Connect the tablet to the Mirai controller wifi network from "Settings" on the tablet. (Typically displays as "Mirari-XXX") 

Step 2: Service Support Tool

Open the Mirai Training app and tap the menu icon.

Next, tap on "Service Support" from the side panel.

 

Step 3: Upload the Log File

Tap on "Upload log file".
(This information is useful for the micropsi industries customer services team or your distribution partner for first-level troubleshooting.)