Error: "Admin VPN failed to connect, giving up” on Mirai App

This error message appears when attempting to grant “Remote access” from the service support page.

This is often related to a bad internet connection. To troubleshoot:

1. Check whether the network cable (Ethernet) is fully plugged in and connected to the correct port:

• Internet/WAN for internet connection
• Robot/LAN for Robot connection

2. Try installing both antenna and make sure they are securely in place.

If the problem persists, contact Customer Support