During the remote update of the MIRAI software, it is imperative that both the robot and the connected components such as sensors and camera(s) are connected to the MIRAI controller and switched on.
Otherwise, it may happen that the trained skills are displayed grayed out in your app and cannot be executed.
If this is the case, please follow these steps to gain access to your skills:
- Verify that the robot and all components are connected and powered on.
- Restart the MIRAI controller
If the technical challenge still exists, please contact Customer Support.
You can reach them via the Contact widget displayed at the bottom right in the Help Center, in the Help Center under Submit Request, or by phone.
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