If you receive this error message in the UR polyscope, there is a communication error between the robot and the MIRAI controller.
Did you recently receive a software update from us or did you do it yourself via USB? If so, please check if you have also updated the URCap in Polyscope.
- These two articles can help you with this:
Network configuration / wiring
- Please check if anything has changed in the network settings of your robot and the MIRAI app. You can see the default configuration here: Network Settings - IP Addresses
- Check if the cabling of all components is correct, also check the fit of the cables. Is the Ethernet switch turned on? MIRAI Controller Installation Guide
If these steps do not help, please contact our customer service using the "Submit Request" button on this page.